InkSonic was born to change the DTF printer industry.
Before establishing InkSonic, our team manufactured industry-level printing types of equipment and sold them to global distributors, trading companies, and factories. Realizing the huge demand for compact DTF printers, our R&D and manufacturing teams embarked on an 18-month deep dive of research and testing. We developed the C13 – our first Cost-effective desktop DTF printer, designed specifically for home and workshop users. Just three months later, we introduced the E13 – an enhanced efficient version tailored for cold climates and extreme weather conditions. At the start of 2024, we released the U13, User-friendly DTF Printer, featuring faster print speeds and significantly reduced maintenance requirements.

At Inksonic, our relentless drive for innovation fuels our mission to become the industry leader in DTF (Direct-to-Film) printing equipment. By providing exceptional service and support, we empower creators—from aspiring entrepreneurs to established print shops—to achieve remarkable, high-quality results with unmatched efficiency. Our cutting-edge technology and world-class customer care are here to help you unlock your full creative potential and set new standards in DTF printing excellence.

Partner with us and discover your trusted guide to DTF printing success.

• Cutting-Edge Technology: InkSonic's proprietary print engines deliver exceptional output quality, speed, and efficiency. Our ink formulations, diverse functions, and nozzle-protective design maximize printing performance.

• Proven Durability: InkSonic printers are engineered to last, with rugged components and rigorous quality control measures that ensure reliable, long-term operation, even in demanding and extreme production environments.

• Extensive R&D Innovation: We aim to redefine home, workshop, and studio-based compact DTF printing. 50+ patents, unparalleled output quality, speed, and reliability - all seamlessly integrated with our cutting-edge printer & software to maximize your productivity.

• Customer Success at First: With over 9 years of factory experience and 50+ engineers, we served 10,000+ successful businesses and startups since customer success lies at the heart of everything we do.

• Industry-leading Warranty Coverage: Apart from standard lifetime accessory warranties, InkSonic's exclusive 12-month one-time printhead exchange coverage is a level of support you just can't find anywhere else.

• 7/24/365 Service with Remote Support: Despite detailed installation videos and user manuals being provided, our technician team also offers 7/24/365 online chat & free personalized one-on-one guidance to ensure you a smooth setup and operation.

We offer industry-leading warranty coverages including:

• 24/7/365:Online Agent Chat, Email and Phone Call, 12-hours Technical Support :
  9:00 PM to 9:00 AM EDT.

• Print Head - 6-MonthThe print head is covered by a 6-month warranty and one-time free replacement is guaranteed.

*Range: C13/E13/C13A/E13A/L8/L13/U13/U13D/VF13.

• Other Accessories - 6 Months: We offer free unlimited technical diagnosis. If we locate your problem we will offer replacements. However, Please note that our warranty covers only defects or quality issues. Please note that printer accessories are consumables and will naturally wear out over time. To ensure optimal performance, we recommend regularly replacing relevant accessories.
  
  For details, please read our warranty details.

InkSonic offers free shipping to most regions worldwide. We maintain consistent pricing for all customers, regardless of location. However, due to shipping restrictions, certain remote areas may incur additional charges. Rest assured, we strive to find the most efficient and cost-effective shipping solutions to ensure that your order reaches you as smoothly and affordably as possible.

InkSonic offers global shipping services. If you are uncertain about the shipping availability, please send inquiries to us and we will find the most suitable way to deliver the product.

It depends on where your local laws and regulations. Though InkSonic always tries our best to pre-pay tax/GTS/import duties for our customers, some countries do not allow the pre-payment.

• For US/CA/UK/AU customers, we will pre-pay all fees for you so there is no extra expense.

• For customers in Canada, UK, EU and Australia, Customs clearance may require some cooperation from the recipient. However, please rest assured that we will fully assist throughout the process and provide any necessary documentation to ensure a smooth experience.

• For New Zealand, you will need to pay import duty, and duty rates depending on your local policy. You could contact our online agent to save your duty after placing the order.

• For the rest countries, it depends on your local policy, you could contact our agents to get more info.

• United States:

We typically ship from our local warehouses in California, Georgia, or New Jersey to ensure faster delivery.

• EU / UK / Canada:

The C13 and E13 models are currently in stock at local warehouses and can be shipped directly to your address.
Other Products:All other items will ship directly from our factory.
If you require self-pickup services, please contact our customer support for assistance.

• Other Countries/Regions:

Orders will be shipped from our factory. For any shipping-related questions, feel free to reach out to our support team.

We’re actively expanding our global logistics network—more overseas warehouses are coming soon. Stay tuned!

• You may receive 2–3 separate packages depend on your order amount.

*Please note: Printers and supplies (like ink or film) are shipped separately.
Other accessories may also be shipped in different parcels.

• We’ll provide tracking information for each package as soon as it ships.

If you have any questions, feel free to contact us via live chat or email us at support@inksonic.com — we’re always here to help!

United States:

• Delivery usually takes 3–7 business days.

UK/CA/Europe:

• Orders Shipped from local warehouse usually takes about 3-10 days
• Orders shipped from the factory usually takes about 15–18 days, depending on local customs clearance.
  

For more information, please visit our [Shipping Policy page].

If any item is out of stock, we’ll notify you promptly and provide an updated estimated delivery date. We appreciate your understanding and support!

• Self-pickup is available: US, EU, and UK. Please contact our 24/7 online agent to get the exact pickup location and available time slots.
  
• Self-pickup is currently not available
  in Australia and Canada. We appreciate your patience as we work to expand our services.
  

For more information, please contact our email or online chat. we’re always here to help!

Absolutely, we can ship your package to your local parcel pickup station. However, you'll need to provide us with the correct address for that station when placing your order. We also recommend calling the courier company ahead of time to confirm that the specific location you've selected offers pickup services.

*Our printers require a signature upon delivery, so please ensure you've authorized the pickup location to sign on your behalf.

Please note that the shipping address must match the courier service you choose. For instance, we cannot ship a package via FedEx to a UPS station. Be sure the address you give us corresponds with the carrier you select for your order.

• We accept a variety of secure payment options to make your shopping experience easy and flexible:
  
  PayPal & PayPal Invoice
  
  Credit/Debit Cards (Visa, MasterCard, etc.)
  
  Bank/Wire Transfer
  
  Cryp to currency
  
• You can also Buy Now, Pay Later with Afterpay—interest-free and hassle-free at checkout.
  
  Click here for more payment details or reach out to us if you need assistance.

Yes! You will receive an order confirmation email after the payment goes through successfully. There will be an order number included and once you have any further questions, you can reach us with the attached order number, and our 24/7 customer service team will always be there to help.

*If you did not find the order confirmation email, please check the SPAM folder first. If you still cannot find it, do not hesitate to contact us for instant help.

Though much effort was invested, we understand that you may regret or mistakenly purchase an order that you no longer need. At InkSonic, we offer an easy returns policy and aim to find solutions that benefit both of us. Please review our return policy below.

*If you have purchased an item from the InkSonic official store and wish to return it, please contact us at support@inksonic.com as soon as possible. Our dedicated customer service team will assist you directly with the process. Kindly refrain from returning the package on your own, as this could result in the warehouse being unable to accept it, potentially causing delays or issues with your return or refund. We appreciate your understanding and cooperation.

The customer is responsible for return shipping expenses unless otherwise explicitly stated. Please contact us first before returning the package.

• Items must be returned to us using a trackable shipping service.

• Shipping and handling fees are nonrefundable and will be deducted from the refund amount.

• A refund will be issued after our warehouse receives, inspects, and processes your return.

InkSonic experts have written clear DTF printer maintenance guides. The content includes daily operations, a practical maintenance plan, and tips. Hope you enjoy it! for the detailed maintenance of specific model, please refer to:

• Maintenance of R1390 & L1800
• Maintenance of XP600
• Maintenance of L8058 & L18058

We offer industry-leading warranty coverages including:

• 24/7/365:Online Agent Chat, Email and Phone Call, 12-hours Technical Support :
  9:00 PM to 9:00 AM EDT.

• Print Head - 6-MonthThe print head is covered by a 6-month warranty and one-time free replacement is guaranteed.

*Range: C13/E13/C13A/E13A/L8/L13/U13/U13D/VF13.

• Other Accessories - 6 Months: We offer free unlimited technical diagnosis. If we locate your problem we will offer replacements. However, Please note that our warranty covers only defects or quality issues. Please note that printer accessories are consumables and will naturally wear out over time. To ensure optimal performance, we recommend regularly replacing relevant accessories.
  
  For details, please read our warranty details.