We understand buying a DTF printer is an investment so here we listed the most frequently asked questions here and you will have a clear idea about our doll and service process after reading all of them. Have more questions? Reach out to us anytime via our 24/7 online chat or email at support@inksonic.com for immediate assistance!
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  • ABOUT¬†INKSONIC
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  • WARRANTY

ABOUT INKSONIC

InkSonic was born to change the DTF printer industry.
Before establishing InkSonic, our team manufactured industry-level printing types of equipment and sold them to global distributors, trading companies, and factories. Realizing the huge demand for compact DTF printers, our R&D and manufacturing teams embarked on an 18-month deep dive of research and testing. They developed InkLite 1.0 - our first lightweight desktop DTF printer engineered specifically for home and workshop users. 3 months later, we unveiled the InkLite 2.0 - an enhanced version better suited for cold climates and extreme weather conditions. At the start of 2024, the InkPro 3.0 was released, boasting faster print speeds and largely reduced maintenance requirements.
At Inksonic, our drive for innovation is unrelenting as we pursue our mission to become the undisputed industry leader in DTF (Direct-to-Film) printing equipment. By providing exceptional service and support, we empower creators of all kinds - from aspiring entrepreneurs to seasoned print shops - to achieve remarkable, high-quality results with unparalleled efficiency. Our cutting-edge technology and world-class customer care are designed to help you unlock your full creative potential and redefine the standard for DTF printing excellence. Partner with us and find yourself a trusted guide to DTF printing success.

‚óŹ Cutting-Edge Technology: InkSonic's proprietary print engines deliver exceptional output quality, speed, and efficiency. Our ink formulations, diverse functions, and nozzle-protective design maximize printing performance.
‚óŹ Proven Durability: InkSonic printers are engineered to last, with rugged components and rigorous quality control measures that ensure reliable, long-term operation, even in demanding and extreme production environments.
‚óŹ Extensive R&D Innovation: We aim to redefine home, workshop, and studio-based compact DTF printing. 50+ patents, unparalleled output quality, speed, and reliability - all seamlessly integrated with our cutting-edge printer & software to maximize your productivity.
‚óŹ Customer Success at First: With over 9 years of factory experience and 50+ engineers, we served 10,000+ successful businesses and startups since customer success lies at the heart of everything we do.
‚óŹ Industry-leading Warranty Coverage: Apart from standard lifetime accessory warranties, InkSonic's exclusive 12-month motherboard and printhead exchange coverage is a level of support you just can't find anywhere else.
‚óŹ 7/24/365 Service with Remote Support: Despite detailed installation videos and user manuals being provided, our technician team also offers 7/24/365 online chat & free personalized one-on-one guidance to ensure you a smooth setup and operation.
We offer industry-leading warranty coverages including:
‚óŹ 24/7/365: Customer service & Technical Support
‚óŹ 12 Months: Free Exchange of Motherboard & Print Head
‚óŹ Lifetime Warranty: Free repair of accessories & free one-on-one remote service For details, please read our warranty details.

SHIPPING

InkSonic provides a FREE shipping service to all customers. We always set the same price for all customers in all countries, no matter where you are from, buying our products will be the same price
InkSonic offers global shipping services. If you are uncertain about the shipping availability, please send inquiries to us and we will find the most suitable way to deliver the product.
It depends on where your local laws and regulations. Though InkSonic always tries our best to pre-pay tax/GTS/import duties for our customers, some countries do not allow the pre-payment.
‚óŹ For US/CA/UK/AU customers, we will pre-pay all fees for you so there is no extra expense.
‚óŹ For New Zealand, you will need to pay import duty, and duty rates depending on your local policy. You could contact our online agent to save your duty after placing the order.
‚óŹ For countries in Europe(except the UK), you will need to pay the import duty & VAT, duty rates depending on your local policy. You could contact our online agent to save your duty after placing the order.
‚óŹ For the rest countries, it depends on your local policy, you could contact our agents to get more info.
For US customers, normally we ship from our local warehouse, which is located in California.
For EU/UK/AU/CA customers, the products are shipped from the factory. The local warehouses of these four countries or regions are expected to be completed by September 2024, and pick-up services will be available at that time.
Two packages.
‚óŹ The printer, parts, and accessories for installation are packaged in a wooden box.
‚óŹ The consumables are packaged in a separate carton box.
Normally 3-7 business days. The extended time depends on your local customs processing time. For details, kindly check it on our shipping policy page.

For US customers, you can contact our 24/7 online agent to get an available time slot.
For EU/UK/AU/CA customers, since the local warehouses of these four countries or regions are expected to be completed by September 2024, pick-up services will be available at that time.
Absolutely, we can ship your package to your local parcel pickup station. However, you'll need to provide us with the correct address for that station when placing your order. We also recommend calling the courier company ahead of time to confirm that the specific location you've selected offers pickup services.
Please note that the shipping address must match the courier service you choose. For instance, we cannot ship a package via FedEx to a UPS station. Be sure the address you give us corresponds with the carrier you select for your order.

ORDER AND PAYMENT

We accept PayPal, PayPal Invoice, Credit/Debit Cards, Bank/Wire Transfers, and Cryptocurrency as your payment options. For details kindly check details here.
Yes! You will receive an order confirmation email after the payment goes through successfully. There will be an order number included and once you have any further questions, you can reach us with the attached order number, and our 24/7 customer service team will always be there to help.
*If you did not find the order confirmation email, please check the SPAM folder first. If you still cannot find it, do not hesitate to contact us for instant help.

CANCEL AND RETURN

Though much effort was invested, we understand that you may regret or mistakenly purchase an order that you no longer need. At InkSonic, we offer an easy returns policy and aim to find solutions that benefit both of us. Please review our return policy below.
*If you have purchased an item from the InkSonic official store with no ink added and wish to return it, you may do so within 7 days of the delivery date. If any ink has been added to the printer, we can not process returns or exchanges.
The customer is responsible for return shipping expenses unless otherwise explicitly stated.
‚óŹ Items must be returned to us using a trackable shipping service.
‚óŹ Shipping and handling fees are nonrefundable and will be deducted from the refund amount.
‚óŹ A refund will be issued after our warehouse receives, inspects, and processes your return.

MAINTENANCE & CARE

InkSonic experts have written clear DTF printer maintenance guides. The content includes daily operations, a practical maintenance plan, and tips. Hope you enjoy it!

WARRANTY

‚óŹ 24/7/365: Customer service & Technical Support
‚óŹ 12 Months: Free Exchange of Motherboard & Print Head
‚óŹ Lifetime Warranty: Free repair of accessories & free one-on-one remote service
For details, please read our warranty details.
Unable to find satisfactory answers? Contact Us