Remote Expert Service
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Service
We provide one-on-one remote technical support for DTF printer users worldwide($100 for 2 hours). Our expert engineers assist via phone or video call to resolve: Device Setup, Troubleshooting, Software Guidance, Maintenance Tips, and Emergency Support.
Ideal For
- New users needing quick setup guidance
- Urgent technical issues during peak production
- Professional advice for new materials/techniques
- Routine maintenance to extend equipment lifespan
- Warranty expired
How It Works
Order Confirmation: Leave us an order note about the issue or send an email to support@inksonic.com to tell us more information about your request(model name, order no. or any related info)
Schedule: Our live agent will contact you to schedule an appointment (ensure your email/phone is correct when placing the order).
Connect with tech support: Tech support will assist via your preferred channel (WhatsApp, email, or phone).
Diagnose and Assist: Diagnose and fix issues through video/phone support.
Shipping & Delivery
- Free Shipping on Orders Over $59
- To US: 3-7 Business Days via FedEx/UPS
- To CA/EU/UK: Shipped from Factory: Normal Shipping: 30-50 Days
- For expedited shipping please contact us
- To other countries, check our Shipping Policy
Warranty Coverage
1. Print Head - 6-Month: The print head is covered by a 6-month warranty and one-time free replacement is guaranteed.
2. Other Accessories - 6 Months: We offer free unlimited technical diagnosis. If we locate your problem we will offer replacements. However, Please note that our warranty covers only defects or quality issues. Please note that printer accessories are consumables and will naturally wear out over time. To ensure optimal performance, we recommend regularly replacing relevant accessories.
Tax Free
We always endeavour to prepay all taxes, including US state tax, GST and VAT, to ensure that you do not incur any additional costs beyond the price of the product.
Customer Reviews
Honestly! I'm so happy on the turn around time. I appreciate the quick response when needed assistance. Everyone is so down to earth and professional.
I had the pleasure of working with Joy this evening with issues I was having with the setup of my R1390. She was patient and knowledgeable and helped me get up and running! She answered every question I had and sent me videos to give a guide of what she was asking me to do! When we were done completing the setup of my new printer, the test print turned out beautifully! Can’t wait to start printing!! Thank you so much Joy!
