When I first got my printer, I had a major leak. Poppy, customer service rep, was phenomenal! We stayed connected on WhatsApp from 10:30pmEST to 5amEST attempting to trouble shoot the issue. To no prevail, we couldn’t get a clean print. InkSonic reissued a new print head of which Poppy helped me install today. And just like that, I have bright, beautiful, clean prints-no leaking or smearing!
Poppy, as well as InkSonic, thank you!! I can’t wait to get printing and showcasing what this beautiful machine can do!
P
Private
Great Tech Support!
The printer is great so far. Had an issue setting it up and had to contact tech support. Cherry walked me through exactly what I needed to do to fix the issue. She was extremely helpful and solved my issue very quickly. Great customer service and prints are coming out beautiful!
T
The Print House
Amazing so far!!
I read the entire instruction manual, watched the (actually very good) instruction video, and spent about 4 hours with the machine today. This is the first time I have ever used this kind of machine before. I am technically inclined, but I have never used a UV printer. Yes this is very particular. It is not a walk in the park, but honestly, once you learn it, it is very easy. I had about 10 questions that I needed help with. Twyla helped me out over chat and she was VERY prompt with her response and answered all of my questions. I am serious when I say this, I am very impressed. I am only 1 day into use of the machine, so I cannot speak to the long term ownership, but so far this is wonderful. The software was a little bit of a beast when I saw it on the video, but once I had it installed, it was actually very easy to use. Im attaching my first good print!
M
Michelle McManus
Pleased so far
Easy set up. Just starting out . Happy this thing will accept 13” rolls. Just starting out so can’t place much judgement yet.
J
Jeanine
Great prints
After researching and looking at reviews I chose this one with all the positive reviews. It took some time with tech support to get it running good and printing correctly but in the end Jessica was great at resolving my issue.