Serviço de Especialista Remoto
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Serviço
Fornecemos suporte técnico remoto individual para utilizadores de impressoras DTF em todo o mundo($100 por 2 horas). Os nossos engenheiros especialistas assistem por telefone ou videochamada para resolver: Configuração do dispositivo, Solução de problemas, Orientação de software, Dicas de manutenção, e Emergency Support.
Ideal para
- Novos utilizadores que necessitam de orientação rápida para configuração
- Problemas técnicos urgentes durante a produção em pico
- Conselhos profissionais para novos materiais/técnicas
- Manutenção de rotina para prolongar a vida útil do equipamento
- Garantia expirada
Como funciona
Confirmação do pedido: Deixe-nos uma nota de encomenda sobre o problema ou envie um email para support@inksonic.com para nos contar mais informações sobre o seu pedido (nome do modelo, número do pedido ou qualquer informação relacionada)
Agendar: O nosso agente ao vivo irá contactá-lo para agendar uma consulta (certifique-se de que o seu email/telefone está correto ao fazer o pedido).
Contactar o suporte técnico: O suporte técnico irá ajudar através do seu canal preferido (WhatsApp, email ou telefone).
Diagnosticar e Auxiliar: Diagnosticar e resolver problemas através de suporte por vídeo/telefone.
Shipping & Delivery
- Free Shipping on Orders Over $59
- To US: 3-7 Business Days via FedEx/UPS
- To CA/EU/UK: Shipped from Factory: Normal Shipping: 30-50 Days
- For expedited shipping please contact us
- To other countries, check our Shipping Policy
Warranty Coverage
1. Print Head - 6-Month: The print head is covered by a 6-month warranty and one-time free replacement is guaranteed.
2. Other Accessories - 6 Months: We offer free unlimited technical diagnosis. If we locate your problem we will offer replacements. However, Please note that our warranty covers only defects or quality issues. Please note that printer accessories are consumables and will naturally wear out over time. To ensure optimal performance, we recommend regularly replacing relevant accessories.
Tax Free
We always endeavour to prepay all taxes, including US state tax, GST and VAT, to ensure that you do not incur any additional costs beyond the price of the product.
Customer Reviews
Honestly! I'm so happy on the turn around time. I appreciate the quick response when needed assistance. Everyone is so down to earth and professional.
I had the pleasure of working with Joy this evening with issues I was having with the setup of my R1390. She was patient and knowledgeable and helped me get up and running! She answered every question I had and sent me videos to give a guide of what she was asking me to do! When we were done completing the setup of my new printer, the test print turned out beautifully! Can’t wait to start printing!! Thank you so much Joy!
